You may want to learn how to read your meter for several reasons:
It may occasionally be inaccessible to our meter reader: ATCO Electric Yukon reads your meter based on a schedule. In some circumstances, our meter reader may not be able to access your meter. If you aren't home in these situations, our billing system will estimate your consumption. It is important to note that it will be necessary for ATCO Electric Yukon staff to access your meter from time to time.
For your own reference: You may want to track your meter readings to get a better idea of your usage and costs over the year.
If you're concerned that your bill is too high: You may want to read your meter to confirm that the reading on your bill is accurate before you call us. If you check your reading and feel that an error was made when we last read your meter, please contact our office to discuss your account.
First determine your billing cycle. View the 2017 Meter Reading Calendar to find your date.
Sending in a meter reading is helpful. If you choose to send in a meter reading, we will do our best to use it to bill your account. It is vital that the correct account information be provided as well as an accurate reading in order to ensure it is used for billing. However, if your reading is made outside of the scheduled read dates, submitted late, or your account information is incorrect, it may only be used to help us create an estimated reading.
Before we use any submitted meter reading, we compare it to previous readings on your account and your electricity usage patterns. If it is obvious that the meter was not read correctly, we will not use it for billing.
This is very simple. By reading your own meter, you can monitor the electricity you use during a certain time period. Simply subtract the previous reading from your current reading to obtain the difference in kilowatt hours for that period. Your ATCO Electric Yukon statement indicates the current and previous readings we have based your bill on.
If we are not able to get an actual reading, we will estimate your consumption and issue a bill that will be based on your previous usage history. Other factors may affect the amount of estimated electricity such as days in the billing period and seasonal consumption patterns. Most estimates are very accurate; however, they only approximate your actual usage. Prolonged periods of estimated readings could lead to inaccurate billing. We must read your meter regularly to ensure you are billed accurately. That way, if an estimate is too high or too low, your bill will automatically reflect your actual consumption once we obtain an accurate read.
No. ATCO Electric Yukon does not use SMART meters, we use digital meters. Our meters do not use radio frequency or transit information in any manner. The amount of electricity consumed at a site is simply stored and recorded on a liquid crystal display (LCD). These meters continue to be read manually by a meter reader on a monthly basis for billing purposes. From time to time, ATCO Electric Yukon is required by Measurement Canada to change our meters for testing. This is a normal course of business to ensure the accurate measurement and billing of customer accounts.
ATCO is a diversified global corporation delivering service excellence and innovative business solutions in Structures & Logistics, Electricity, Pipelines & Liquids, and Retail Energy. More information about ATCO can be found on www.ATCO.com.