Customer billing & rates

Reading your own meter

What do you know about your electricity consumption?

Reading your own meter can be really helpful for many reasons. Ultimately, it helps you understand and track your usage so that you can either take steps to manage your consumption better, or to predict your bills and help budget your monthly expenses.

There are other reasons you might want to know how to read your own meter:

  • Your meter may occasionally be inaccessible to our meter reader. We read your meter based on a schedule. In some circumstances, our meter reader may not be able to access your meter. If you aren't home in these situations, our billing system will estimate your consumption.  It is important to note that it will still be necessary for our staff to access your meter from time to time.
  • For your own reference: You may want to track your meter readings to get a better idea of your usage and costs over the year.
  • If you're concerned that your bill is too high: You may want to read your meter to confirm that the reading on your bill is accurate before you call us.  If you check your reading and feel that an error was made when we last read your meter, please contact our office to discuss your account.

 

How to read your meter

Follow these steps to read your own meter. We also give customers the ability to submit readings online. If that's something you'd like to do, follow the steps below and then submit using our online form.

 

Submit your meter reading

Fill out this online form and submit your reading according to the dates on your worksheet. If you have any questions, please contact our office at 633-7000 or toll free at 1-800-661-0513.

Our staff will still visit your premises from time to time to ensure our equipment is operating correctly and to verify the meter readings.

If you have any questions regarding completion of the form, please contact our office at 633-7000 or toll free at 1-800-661-0513.