Customer billing & rates

Reading your own meter

What do you know about your electricity consumption?

Reading your own meter can be really helpful for many reasons. Ultimately, it helps you understand and track your usage so that you can either take steps to manage your consumption better, or to predict your bills and help budget your monthly expenses.

There are other reasons you might want to know how to read your own meter:

  • Your meter may occasionally be inaccessible to our meter reader. We read your meter based on a schedule. In some circumstances, our meter reader may not be able to access your meter. If you aren't home in these situations, our billing system will estimate your consumption.  It is important to note that it will still be necessary for our staff to access your meter from time to time.
  • For your own reference: You may want to track your meter readings to get a better idea of your usage and costs over the year.
  • If you're concerned that your bill is too high: You may want to read your meter to confirm that the reading on your bill is accurate before you call us.  If you check your reading and feel that an error was made when we last read your meter, please contact our office to discuss your account.


How to read your meter

Follow these steps to read your own meter. We also give customers the ability to submit readings online. If that's something you'd like to do, follow the steps below and then submit using our online form.


Submit your meter reading

Fill out this online form and submit your reading according to the dates on your worksheet. If you have any questions, please contact our office at 633-7000 or toll free at 1-800-661-0513.

  • Determine your billing cycle

    Find one of your statements and look for the field marked 'CYCLE.' This will tell you which billing cycle you're on, and will determine the dates that are used to read your meter and complete your billing for each month.

  • Meter Read Calendar & Worksheet

    This calendar shows which day each month your meter is being read. To ensure accurate billing of your account, you must read and submit your meter readings on the exact date that your cycle's meters are scheduled to be read. 

    To also make things easier for you, we've created a worksheet to help track and record your meter readings. 

  • Submit your reading online

    Fill out our online form and submit your reading according to the dates on your worksheet. 

    If you have a digital meter you can just record the numbers and enter the  reading in the comment section of the form.

    If your meter number begins with a letter when entering it on the form, replace it with a zero (0).

Our staff will still visit your premises from time to time to ensure our equipment is operating correctly and to verify the meter readings.

If you have any questions regarding completion of the form, please contact our office at 633-7000 or toll free at 1-800-661-0513.